Suspension maintenance, upgrade, and repair services are available from MRP! We've been designing, producing, and servicing suspension from our Grand Junction, Colorado headquarters and factory since 2001. Our Service Manager Eric Prinster has been with us nearly as long, and knows our products better than anyone! You can trust Eric and the crew to keep or restore your fork or shock to like-new condition and performance.

Factory Service requires an RA number. To obtain an RA, please use this form.

We also have a global network of suspension service centers who have the specialty tools and parts needed to service MRP and White Brothers products. A listing of those centers can be found here.


Factory Fork Service

Our full factory fork servicing is comprehensive and restores your fork to like-new performance. It is recommended to have this service done within 200 hours of use, max. For most riders, this equates to an annual service. Failure to stay regular with this service comes with the risk of damaging expensive components of the fork.

Factory Fork Service includes:

  • Complete fork teardown and inspection of chassis, spring, and damper components.
  • New dust wipers, foam rings, spring and damper system seals, wear bands, and other wear parts as needed.
  • Complete fluid and grease replacement (bath oil, damper oil, etc.)
  • Knob and adjustment check.
  • Dyno verification of performance and function.
Pricing (includes parts and labor):
Ribbon Air, Ribbon SL, Bartlett, and Raven - $149.95
Ribbon Coil - $119.95
Loop SL, Loop TR, and Baxter - $149.95
Stage - $149.95
Rustler- $119.95
White Brothers Forks (most forks from before 2013) - $149.95
 
Pre-MY2020 35mm forks can opt for the full Chocoluxe™ parts upgrade at the time of service for an additional $40.

Additional Fork Services

An advantage of our handcrafted production process is that we're able to repair and upgrade forks in ways other manufacturers can't. For instance, something like a damaged stanchion resulting from even an innocuous crash can easily cost several hundred dollars from some of our competitors, and requires complete replacement of the forks uppers. We're able to replace single stanchions (in most cases) and offer other helpful services like steerer tube replacements without exorbitant cost. Below are some of the common repairs and services we provide (prices include parts and labor):

Steerer Tube Replacement - $89.95
Single Stanchion Replacement - $139.95
CSU Replacement, standard offset (27.5+/29" : 46 or 51mm, 27.5" : 44 or 49mm) - $259.95
CSU Replacement, short offset (27.5+/29" : 41mm, 27.5" : 39mm)- $379.95
Bushing Replacement, 4 bushings - $99.95


Factory Shock Service

Our full factory shock servicing is comprehensive and restores your damper to like-new performance. It is recommended to have this service done within 200 hours of use, max. For most riders, this equates to an annual service. Failure to stay regular with this service comes with the risk of damaging expensive components of the shock.

Factory Shock Service includes:

  • Complete shock teardown and inspection of chassis and damper components.
  • New dust wiper, damper system seals, wear bands, eyelet bushings, and other wear parts as needed.
  • Complete fluid replacement.
  • Knob and adjustment check.
  • Dyno verification of performance and function.
Pricing (includes parts and labor):
Raze and Hazzard - $119.95
 
Additional Services offered (prices include parts and labor:)
Re-shim (includes fluid change and bleed) - $159.95*
Shaft Replacement - $139.95
Main Body Replacement - $169.95
Shock Eye-to-eye and/or Stroke Change - $279.95
 
*limited to three compression and three rebound shim-stack tunes (light, medium, and firm)