WARRANTY INFORMATION
We want you to love your new MRP product. If you aren't 100% satisfied with your purchase, we want to make it right. Period. Please reach out to us if, for any reason, your MRP product is failing to live up to expectations.
Our full warranty policy – including what is typically covered and for how long – can be found here.
HOW TO INITIATE A WARRANTY CLAIM
To inquire about a product warranty, contact us or fill out the return authorization form at the bottom of this page.
RETURN POLICY
MRP products purchased directly from MRP can be returned for a refund in new, unused condition within 60 days of purchase, less original shipping costs. For MRP products purchased elsewhere, contact the original retailer.
Additionally, MRP suspension forks and shocks are covered under our "Shred Pledge" guarantee and can be returned for a refund for any reason within 30-days of receipt, less original shipping costs and a 5% restocking fee.
LIMITATIONS
Items that show signs of installation, but not use, or shipping damage due to insufficient packing are subject to a 15% restocking fee. Examples of products subject to this fee include (but are not limited to): chainguides, shocks, and shock springs that have been installed.
Used items and custom MRP suspension forks cannot be returned.
HOW TO INITIATE A RETURN
To a request a return, fill out the return authorization form at the bottom of this page.
EXCHANGE POLICY
MRP products purchased directly from MRP can be exchanged within 60 days of purchase. For MRP products purchased elsewhere, contact the original retailer.
Items eligible for exchange must be returned in new, unused condition.
LIMITATIONS
Requested exhange items that show signs of installation, but not use, will be reduced in value by 10% of the original purchase price.
Used items and custom MRP suspension forks cannot be exchanged.
HOW TO INITIATE AN EXCHANGE
To request an exchange, contact customer support here.
CANCELATION POLICY
Orders can be canceled before shipping for a full refund. Orders canceled after shipping are subject to our return policies above.
LIMITATIONS
Custom MRP suspension forks cannot be canceled.
HOW TO CANCEL AN ORDER
To cancel an order, contact customer support here.
